Article: Q196300
Product(s): Internet Information Server
Version(s): WINNT:4.0
Operating System(s):
Keyword(s): kbWinNT400sp4fix
Last Modified: 10-AUG-2001
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The information in this article applies to:
- Microsoft Internet Information Server 4.0
- Microsoft Windows NT Server version 4.0, Terminal Server Edition
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SYMPTOMS
========
When you access Performance Monitor counters from the HTTP service or FTP
service from an ActiveX component, the application may stop responding or there
is no data filled out in the Performance Monitor data blocks (the data after the
Performance Monitor header is all zeros).
CAUSE
=====
The FTP service and HTTP service performance object extension fails to serve
Performance Monitor counter data when an OLE Automation Server (out of process)
calls RegQueryValueEx(HKEY_PERFORMANCE_DATA).
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
Windows NT Server 4.0, Terminal Server Edition. For additional information,
please see the following article in the Microsoft Knowledge Base:
Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUS
======
Microsoft has confirmed this to be a problem in Internet Information Server
version 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 4.0
and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.
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Keywords : kbWinNT400sp4fix
Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch kbiisSearch kbiis400
Version : WINNT:4.0
Issue type : kbbug
Solution Type : kbfix
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