Article: Q197412
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s):
Keyword(s): kbenv kberrmsg kbimu
Last Modified: 12-AUG-1999
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The information in this article applies to:
- Microsoft Encarta Encyclopedia 97 Deluxe for Windows
- Microsoft Encarta 97 Encyclopedia for Windows
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SYMPTOMS
========
When you attempt to start Microsoft Encarta 97 Encyclopedia after you upgrade
Microsoft Windows for Workgroups 3.11 to Microsoft Windows 95/98, you may
receive the following error message:
An unknown error has occurred while initializing Encarta Encyclopedia Please
restart Windows and try again. If you still have a problem, run Setup again
from the CD-ROM.
CAUSE
=====
This behavior can occur because Encarta 97 Encyclopedia Setup installs different
versions of Encarta Encyclopedia depending upon the operating system installed
in your computer.
RESOLUTION
==========
To resolve this issue, reinstall Encarta 97 Encyclopedia. To do this, follow
these steps:
1. Insert the Encarta 97 Encyclopedia CD 1 CD-ROM into your CD-ROM drive.
NOTE: If you have the Standard edition of Encarta 97 Encyclopedia, there is
only one Encarta CD-ROM.
If Encarta 97 Encylopedia Setup does not start automatically, follow these
steps:
a. Click Start, and then click Run.
b. In the Open box, type the following line, and then click OK
<drive>:\setup.exe
where <drive> is the drive letter of your CD-ROM drive.
2. Follow the instructions on the screen to reinstall Encarta 97 Encyclopedia.
MORE INFORMATION
================
Windows for Workgroups 3.11, a 16-bit operating system, requires a different
version of Encarta than Windows 95/98, a 32-bit operating system.
Additional query words: multi multi-media media mm win95x win98x
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Keywords : kbenv kberrmsg kbimu
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1997 kbEncartaEnCyc1997Del
Version : WINDOWS:
Issue type : kbprb
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