Article: Q197845
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s):
Keyword(s):
Last Modified: 27-FEB-1999
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0
- Microsoft Windows NT Server, Enterprise Edition version 4.0
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SYMPTOMS
========
After you upgrade to Service Pack 4 (SP4) on an NTFS partition with a SMART-2
array controller, the system may stop responding (hang). This happens when the
system starts and the following blue screen is displayed during the loading
phase of the drivers:
Microsoft (R) Windows NT (TM) version 4.0 (Build 1381 : service pack 4) x
System processor [x MB Memory] ....
CAUSE
=====
This problem is because of an outdated SMART-2 firmware version 1.36 (dated 12
June 1996).
RESOLUTION
==========
To resolve this problem, upgrade SMART-2 array firmware with version 3.08 (dated
13 Nov 1998) or later, prior to upgrading to SP4. You can get the latest
firmware version from the following address:
ftp://ftp.compaq.com/pub/softpaq/sp8501-9000/sp8560.exe
Compaq Options ROMPaq firmware upgrade diskette ver 2.49 Rev a
Also, verify the latest Compaq SSD for Windows NT is installed on your system,
prior to upgrading to SP4. The current SSD version is 2.10 Rev.A:
http://www.compaq.com/support/files/server/softpaqs/WINNT/NTSSD400.html
Compaq Support Software for Microsoft Windows NT 4.00
MORE INFORMATION
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This problem was seen using the SMART-2 firmware rev. 1.36.(12-Jun-96) The
problem was fixed using the SMART-2 firmware rev. 3.08 (13-Nov-98) Intermediate
SMART-2 firmware versions were not tested.
The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.
Additional query words: SP4 COMPAQ SMART array
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Keywords :
Technology : kbWinNTsearch kbWinNT400xsearch kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400xsearch kbWinNTS400
Version : winnt:4.0
Issue type : kbprb
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