Article: Q197870
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s):
Keyword(s): exc55 EXC55SP3Fix
Last Modified: 08-APR-2000
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The information in this article applies to:
- Microsoft Exchange Server, version 5.5
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SYMPTOMS
========
The Exchange Notes Connector may stop when processing a corrupted message from
Lotus Notes to Exchange Server with the following error messages in the browser
log:
1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 2 41301:Notes returned
code: 2c5 (hex)
>> ntshcint(1012)
1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 2 41300:Notes Package ID:
Notes Storage Facility (NSF). Extended Reason String: Object size
cannot be zero
>> ntshcint(1024)
1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 2 41363:Error cannot
retrieve message attachment
>> ntshcm(4058)
1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 2 54006:Error {GRC:2808}:
Notes to Exchange Attachment XFM failed
>> nts2mex(2352)
1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 2 00500:An ABNORMAL
SHUTDOWN request has been received
>> stdmain(920)
1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 3 00505:LME-NOTES-NTSMEX is
ending, last return code was {A shutdown request was made}
CAUSE
=====
In this case, opening this message from Exchange.box on the Notes server, and
trying to either view, launch, or detach the attachment, produced the following
error message:
Lotus Notes
Object size cannot be zero.
Could not detach to file C:\TEMP\filename.doc
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For additional information, please see the following article in the
Microsoft Knowledge Base:
Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or
later:
Component: NOTESMC
+--------------------------+
| File name | Version |
+--------------------------+
| Lsntxmex.exe | 5.05.2527 |
+--------------------------+
| Lsntshc.dll | 5.05.2527 |
+--------------------------+
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 3.
Additional query words:
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Keywords : exc55 EXC55SP3Fix
Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version : winnt:5.5
Issue type : kbbug
Solution Type : kbfix
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