Article: Q199426
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s):
Keyword(s): kbClient kbsms120 kbsms120bug kbInventory kbsmsAdmin
Last Modified: 20-MAR-1999
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The information in this article applies to:
- Microsoft Systems Management Server version 1.2
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SYMPTOMS
========
When inventory is taken for OS/2 clients, the values for Base, Extended, and
Total Physical memory may report an incorrect value or a value of <null>.
Manually running the OS/2 utility Os2mem32.exe also reports the amount of memory
incorrectly.
CAUSE
=====
This problem occurs because the computer system's BIOS does not support the OS/2
compatibility mode for memory usage.
WORKAROUND
==========
To correctly report memory inventory you must upgrade the system BIOS to a
version that supports OS/2 compatibility mode.
MORE INFORMATION
================
The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.
Additional query words: prodsms
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Keywords : kbClient kbsms120 kbsms120bug kbInventory kbsmsAdmin
Technology : kbSMSSearch kbSMS120
Version : winnt:1.2
Issue type : kbprb
Solution Type : kbnofix
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