Article: Q219047
Product(s): Microsoft Home Games
Version(s): WINDOWS:1.0,95
Operating System(s):
Keyword(s): kbdisplay kbenv kberrmsg kbfile kbimu
Last Modified: 06-AUG-2002
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Encarta 96 Encyclopedia for Windows
- Microsoft Encarta Encyclopedia 97 Deluxe for Windows
- Microsoft Encarta 97 Encyclopedia for Windows
- Microsoft Encarta 98 Encyclopedia for Windows
- Microsoft Encarta Encyclopedia 99
- Microsoft Golf 1998 Edition, version 1.0
- Microsoft Golf 1999 Edition, version 1.0
- Scholastic's Magic School Bus series: Explores in the Age of Dinosaurs for Windows, version 1.0
- Scholastic's Magic School Bus series: Explores the Human Body for Windows, version 1.0
- Scholastic's Magic School Bus series: Explores Inside the Earth for Windows, version 1.0
- Scholastic's Magic School Bus series: Explores the Ocean for Windows, version 1.0
- Scholastic's Magic School Bus series: Explores the Rainforest for Windows, version 1.0
- Scholastic's Magic School Bus series: Explores the Solar System for Windows, version 1.0
- the operating system: Microsoft Windows 95
- the operating system: Microsoft Windows 98
-------------------------------------------------------------------------------
SYMPTOMS
========
When you attempt to play a video clip in one of the programs listed at the
beginning of this article, you may experience any of the following symptoms:
- Nothing may happen.
- A black window may be displayed.
- A white window may be displayed.
- You may receive one of the following error messages:
- MMSYSTEM296: The file cannot be played on the specified MCI device. The
file may be corrupt, or not in the correct format.
- Video not available.
CAUSE
=====
This behavior can occur if either of the following conditions are true:
- Audio-Video Interleave (.avi) files are no longer associated with any media
player installed on your computer.
- The Microsoft AVI File support libraries are missing or damaged.
RESOLUTION
==========
To resolve this issue, associate audio-video interleave (.avi) files with the
Microsoft AVI File support libraries. To do this, download and run the
Mmsys296.exe file from the Microsoft Download Center.
The following file is available for download from the Microsoft Download Center:
Mmsys296.exe
(http://download.microsoft.com/download/golf10winmmedition/Update/1/WIN98/EN-US/Mmsys296.exe)
Release Date: Feb-25-1999
For additional information about how to download Microsoft Support files, click
the following article number to view the article in the Microsoft Knowledge
Base:
Q119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current
virus-detection software that was available on the date that the file was
posted. The file is stored on secure servers that prevent any unauthorized
changes to the file.
If the issue continues to occur, extract the Avifil32.dll and Avifile.dll files
from your Microsoft Windows CD-ROM or disks to the following folder
<drive>:\<windows>\System
where <drive> is the drive letter of the hard disk on which Windows is
installed and <windows> is the folder in which Windows is installed.
For more information about how to extract files from your Windows CD-ROM or
disks, please see the following article in the Microsoft Knowledge Base:
Q129605 How to Extract Original Compressed Windows Files
MORE INFORMATION
================
You may be able to play the video clip in Windows Media Player outside of the
program if you double-click the file. However, if you right-click the file,
click Properties, and then click the Preview tab, you receive the MMSYSTEM296
error message described previously in this article when you attempt to play the
video clip.
In addition, the fields on the Details tab contain the contents listed in the
following table.
+---------------------------------------------------+
| Field | Contents |
+---------------------------------------------------+
| Copyright | No copyright information. |
+---------------------------------------------------+
| Media length | This file is invalid or corrupted. |
+---------------------------------------------------+
| Audio format | |
+---------------------------------------------------+
| Video format | |
+---------------------------------------------------+
NOTE: The Audio Format field may also be empty if the video clip does not contain
a sound track.
Additional query words: 1.00 msgame mskids golf98 golf99 schoolbus msb screen blank hangs
======================================================================
Keywords : kbdisplay kbenv kberrmsg kbfile kbimu
Technology : kbOSWin98 kbOSWin95 kbOSWinSearch kbHomeProdSearch _IKkbbogus kbHomeMMsearch kbEncartaSearch kbGamesSearch kbZNotKeyword kbGolf98 kbGolf99 kbGolfSearch kbKidsSearch kbEncartaEncycSearch kbScholasticHuman kbScholasticOcean kbScholasticSolar kbScholasticDinosaurs kbScholasticEarth kbScholasticRainForest kbEncartaEnCyc1996 kbEncartaEnCyc1997 kbEncartaEnCyc1997Del kbEncartaEnCyc1999 kbEncartaEnCyc1998 kbMSBSearch
Version : WINDOWS:1.0,95
Issue type : kbprb
=============================================================================