Article: Q219355
Product(s): Microsoft Windows NT
Version(s): winnt:4.0,4.0a,4.5
Operating System(s):
Keyword(s): kbdocfix kbWinNT400sp5fix
Last Modified: 16-MAY-2002
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0
- Microsoft Windows NT Server, Enterprise Edition version 4.0
- Microsoft Windows NT Workstation version 4.0
- Microsoft BackOffice Small Business Server versions 4.0, 4.0a, 4.5
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SYMPTOMS
========
Submitted print jobs are deleted after you restart your computer or after the
Print Spooler service is restarted.
CAUSE
=====
This problem occurs when you restart the computer because the Print Spooler
service deletes print jobs if they appear to be corrupted. For documents that
previously went through a cycle of printing, restarting, and printing, the
spooler incorrectly determines that the job is corrupted.
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
the individual software update. For information on obtaining the latest service
pack, please go to:
- http://www.microsoft.com/windows/servicepacks
-or-
- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was
first corrected in Windows NT 4.0 Service Pack 5.
Additional query words:
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Keywords : kbdocfix kbWinNT400sp5fix
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 kbAudDeveloper kbSBServSearch kbSBServ400 kbSBServ400a kbSBServ450
Version : winnt:4.0,4.0a,4.5
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
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