Article: Q221149
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s):
Keyword(s): exc55 EXC55SP3Fix
Last Modified: 30-SEP-1999
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Exchange Server, version 5.5
-------------------------------------------------------------------------------
SYMPTOMS
========
The Microsoft Exchange Server information store may terminate unexpectedly while
processing inbound SMTP messages.
CAUSE
=====
In HTML-to-RTF conversion routines, there are problems with the translation of a
message if it contains a QP-encoded 16-bit Unicode body and if the Unicode data
is not aligned.
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For additional information, please see the following article in the
Microsoft Knowledge Base:
Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or
later:
Component: Information Store
+-------------------------+
| File name | Version |
+-------------------------+
| Gapi32.dll | 5.5.2568.0 |
+-------------------------+
| Mdbmsg.dll | 5.5.2568.0 |
+-------------------------+
| Store.exe | 5.5.2568.0 |
+-------------------------+
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 3.
Additional query words:
======================================================================
Keywords : exc55 EXC55SP3Fix
Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version : winnt:5.5
Issue type : kbbug
Solution Type : kbfix
=============================================================================