Article: Q222942
Product(s): Microsoft SNA Server
Version(s): WINDOWS:4.0,4.0SP1,4.0SP2
Operating System(s):
Keyword(s): kbsna400sp3fix
Last Modified: 08-MAY-2002
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The information in this article applies to:
- Microsoft SNA Server, versions 4.0, 4.0SP1, 4.0SP2
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SYMPTOMS
========
When using the SNA Print Service against an IBM S/36 system, the S/36 console
displays the following error message whenever a print job is printed:
Unexpected data received from printer (print device)
When this error occurs, the S/36 console operator must acknowledge this message
before further print jobs are spooled to the printer.
CAUSE
=====
When the S/36 finishes sending a print job to SNA Server Print Server, the S/36
gives direction to the printer. The print server responds by sending a print
status message and providing direction to the S/36. This causes the S/36 to
detect an error and log the following error to the S/36 console:
Unexpected data received from printer (print device)
The S/36 appears to expect the print emulator to have the send state on the
conversation after the print job has completed, and wait until the S/36 asks for
conversation direction. This is different from AS/400 printing, where an AS/400
printer always provides direction back to the AS/400 along with a print status
message.
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for SNA Server version
4.0. For additional information, please see the following article in the
Microsoft Knowledge Base:
Q215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack
STATUS
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Microsoft has confirmed this to be a problem in SNA Server 4.0, 4.0 SP1, 4.0
SP2. This problem was first corrected in SNA Server version 4.0 Service Pack 3.
Additional query words:
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Keywords : kbsna400sp3fix
Technology : kbAudDeveloper kbSNAServSearch kbSNAServ400
Version : WINDOWS:4.0,4.0SP1,4.0SP2
Issue type : kbbug
Solution Type : kbfix
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