Article: Q224374
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s):
Keyword(s): kbdisplay kbenv kbhw kbimu kbHardware
Last Modified: 25-JUL-2001
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The information in this article applies to:
- Microsoft Encarta Encyclopedia 99
- Microsoft Encarta Reference Suite 99
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SYMPTOMS
========
When you use Microsoft Encarta Encyclopedia 99, you may encounter the following
symptoms:
- Encarta Encyclopedia 99 may start more slowly than you expect.
- Media clips may be played very slowly.
CAUSE
=====
This behavior can occur if a CD-ROM changer is installed in your computer and
you insert both Encarta Encyclopedia 99 Disc 1 and Disc 2 into the CD-ROM
changer at the same time.
RESOLUTION
==========
To work around these issues, use either of the following methods:
- Insert only one of the Encarta 99 discs in the CD-ROM changer at any given
time. When you are prompted to insert the other Encarta Encyclopedia CD-ROM,
remove the disc that is currently in the CD-ROM changer before you insert the
other Encarta CD-ROM.
- Disable the display of the Home screen when you start Encarta Encyclopedia
99. To do this, follow these steps:
1. Start Encarta Encyclopedia 99.
2. Click Options, and then click Settings.
3. Click to clear the "Display Home screen when I start Encarta Encyclopedia"
check box.
4. Quit and then restart Encarta Encyclopedia 99.
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.
MORE INFORMATION
================
For additional information about issues you may encounter when you start Encarta
Encyclopedia 99, please see the following article in the Microsoft Knowledge
Base:
Q203695 Encarta 99: Home Screen Introductory Audio Broken Up or Choppy
Additional query words: multi multi-media media mm jukebox tray drags skips poor performance
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Keywords : kbdisplay kbenv kbhw kbimu kbHardware
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1999 kbEncartaReference99
Version : WINDOWS:
Issue type : kbbug
Solution Type : kbpending
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