Article: Q226850
Product(s): Microsoft Systems Management Server
Version(s): 2.0,2.0 SP1,2.0 SP2
Operating System(s):
Keyword(s): kbsms200 kbsms200bug kbsmsMeter
Last Modified: 16-NOV-2000
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The information in this article applies to:
- Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2
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SYMPTOMS
========
After enabling a site system as a software metering server under the following
hierarchy
Systems Management Server
Site Database (site code - site name)
Site Hierarchy
site code - site name
Site Settings
Site Systems
the Software Metering Server installation stops responding and generates the
following status messages:
Message ID: 9399
Component:SMS_LICENSE_SERVER_MANAGER
Description:
The software metering server manager failed to install the service
"INSTALL_ODBC" on "SERVER1".
Message ID: 9405
Component:SMS_LICENSE_SERVER_MANAGER
Description:
The software metering server manager could not start the ODBC installation
service on "SERVER1".
Further investigation of the licsvcfg.log reveals the following:
Attempting to install the service INSTALL_ODBC.
(Binary=c:\swmtr\odbc\i386\InOdbcSv.Exe, DisplayName=(null),Account=SWMAccount)
Starting the service INSTALL_ODBC on SHINER-BOCK
Error while starting the service INSTALL_ODBC.
NT Service Exception: 997 The service INSTALL_ODBC could not be started.
System message: OverlappedI/O operation is in progress.
CAUSE
=====
This behavior occurs because of an incorrect password set on the Service account
when you create the Software Metering server.
WORKAROUND
==========
To work around this issue, ensure that the correct Service account password is
used.
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.
Additional query words: prodsms
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Keywords : kbsms200 kbsms200bug kbsmsMeter
Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2
Version : :2.0,2.0 SP1,2.0 SP2
Issue type : kbbug
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