Article: Q229502
Product(s): Microsoft Windows NT
Version(s): winnt:4.0,4.0 SP4
Operating System(s):
Keyword(s): kbWinNT400sp5fix
Last Modified: 16-MAY-2002
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The information in this article applies to:
- Microsoft Windows NT Workstation versions 4.0, 4.0 SP4
- Microsoft Windows NT Server versions 4.0, 4.0 SP4
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SYMPTOMS
========
After you install Windows NT 4.0 Service Pack 4 and then use Remote Access
Service (RAS) over an analog or ISDN telephone line, you may encounter
lower-level packet corruption which results in a STOP 0xA error message being
displayed. This error message occurs in Ndiswan.sys.
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
the individual software update. For information on obtaining the latest service
pack, please go to:
- http://www.microsoft.com/windows/servicepacks/
-or-
- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was
first corrected in Windows NT 4.0 Service Pack 5.
Additional query words:
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Keywords : kbWinNT400sp5fix
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTW400sp4 kbWinNTSsearch kbWinNTS400sp4 kbWinNTS400search kbWinNTS400
Version : winnt:4.0,4.0 SP4
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
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