Article: Q231213
Product(s): Microsoft Systems Management Server
Version(s): 2.0
Operating System(s):
Keyword(s): kb3rdparty kbsms200 kbsms200bug
Last Modified: 06-DEC-2000
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The information in this article applies to:
- Microsoft Systems Management Server version 2.0
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SYMPTOMS
========
When the Systems Management Server 2.0 Remote Control agent is installed on a
computer with a Logitech mouse (with the version 7.50 device drivers), the mouse
is disabled. The following message then occurs on the client:
MouseWare detected a new V-series device on the COM0 port.
This behavior occurs only on Systems Management Server 2.0 clients. Systems
Management Server 1.x clients are not affected.
WORKAROUND
==========
Install the Logitech MouseWare version 8.4 driver after installing Remote Tools.
STATUS
======
Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0.
MORE INFORMATION
================
The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.
Additional query words: prodsms
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Keywords : kb3rdparty kbsms200 kbsms200bug
Technology : kbSMSSearch kbSMS200
Version : :2.0
Issue type : kbprb
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