Article: Q232600
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s):
Keyword(s): exc55 EXC55SP3Fix
Last Modified: 30-SEP-1999
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The information in this article applies to:
- Microsoft Exchange Server, version 5.5
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SYMPTOMS
========
If you compose a message using a GAPI code page, and then send the message
through an Exchange Server computer, the information store may not properly
convert the message to the appropriate format. As a result, the message is not
sent successfully.
CAUSE
=====
This problem occurs when the information store attempts to convert the GAPI code
page to a non-GAPI code page. The information store attempts to start a GAPI
conversion process, even though it has already specified that the outbound
message is using a non-GAPI code page.
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For additional information, please see the following article in the
Microsoft Knowledge Base:
Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or
later:
Component: Information Store
+-------------------------+
| File name | Version |
+-------------------------+
| Gapi32.dll | 5.5.2620.0 |
+-------------------------+
| Mdbmsg.dll | 5.5.2620.0 |
+-------------------------+
| Netif.dll | 5.5.2620.0 |
+-------------------------+
| Store.exe | 5.5.2620.0 |
+-------------------------+
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 3.
Additional query words: imail rtf-html
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Keywords : exc55 EXC55SP3Fix
Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version : winnt:5.5
Issue type : kbbug
Solution Type : kbfix
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