Article: Q235731
Product(s): Microsoft Systems Management Server
Version(s): winnt:2.0
Operating System(s):
Keyword(s): kbsms200 kbsms200bug
Last Modified: 11-JUL-1999
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The information in this article applies to:
- Microsoft Systems Management Server version 2.0
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SYMPTOMS
========
The Systems Management Server attempts to remote control a client by means of a
Remote Access Service (RAS) connection. The autodials fail with the following
error message:
"Remote Control Agent not found".
Establish a dial-up connection before initiating Remote Control.
CAUSE
=====
The Remote Control connection times out before a session is established through
the RAS dial-up connection.
STATUS
======
Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0. This problem has been corrected in the latest U.S. service pack for
Systems Management Server version 2.0. For information on obtaining the service
pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):
S E R V P A C K
Additional query words: prodsms
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Keywords : kbsms200 kbsms200bug
Technology : kbSMSSearch kbSMS200
Version : winnt:2.0
Issue type : kbbug
Solution Type : kbfix
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