Article: Q236330
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s):
Keyword(s): kbWinNT4sp6fix
Last Modified: 16-MAY-2002
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0, Terminal Server Edition
- Microsoft Windows NT Server version 4.0
- Microsoft Windows NT Workstation version 4.0
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SYMPTOMS
========
When you are using some third-party SCSI filter drivers, you may receive error
messages that refer to either the SCSI class drivers or the third-party filter
driver. The exact stop code will vary, with "STOP 0xA" and "STOP 0x1E" being the
most common.
CAUSE
=====
The Windows NT SCSI Class driver does not properly handle a notification event
when sending SCSI_IOCTL_GET_INQUIRY_DATA, so an underlying filter driver that
handles the request asynchronously may cause an error message on a blue screen
(STOP screen).
This happens because the event being used to signal that the asynchronous request
has been fulfilled is not reset properly on a retry of the request, causing the
next I/O packet to be set before the request is finished.
RESOLUTION
==========
Windows NT Server or Workstation 4.0
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To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the
individual software update. For information on obtaining the latest service
pack, please go to:
- http://www.microsoft.com/Windows/ServicePacks/
-or-
- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
Windows NT Server 4.0, Terminal Server Edition
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To resolve this problem, obtain the latest service pack for Windows NT Server
4.0, Terminal Server Edition. For additional information, please see the
following article in the Microsoft Knowledge Base:
Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT
Server 4.0, Terminal Server Edition.
This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and
Windows NT Server 4.0, Terminal Server Edition Service Pack 6.
Additional query words:
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Keywords : kbWinNT4sp6fix
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch
Version : winnt:4.0
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
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