Article: Q237264
Product(s): Microsoft Home Multimedia Titles
Version(s):
Operating System(s):
Keyword(s): kbhw kbsetup kbimu kbHardware
Last Modified: 25-JUL-2001
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The information in this article applies to:
- Microsoft Encarta Encyclopedia 2000
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SYMPTOMS
========
When you attempt to install Microsoft Encarta Encyclopedia 2000, Setup may stop
responding (hang).
CAUSE
=====
This behavior can occur if the following conditions are true:
- Your computer is using real mode (16-bit) drivers to access your CD-ROM
drive, or the CD-ROM drive is operating in MS-DOS Compatibility mode.
- You attempt to install the Microsoft Text-to-Speech Engine or the Microsoft
Speech Recognition Engine components during Setup.
RESOLUTION
==========
To prevent this issue from occurring, use the following methods in the order in
which they are presented.
- Contact your hardware manufacturer to inquire about how to obtain a protected
mode (32-bit) driver for your CD-ROM drive.
For information about how to contact your hardware manufacturer, click the
appropriate article number below to view the article in the Microsoft
Knowledge Base:
Q65416 Hardware and Software Third-Party Vendor Contact List, A-K
Q60781 Hardware and Software Third-Party Vendor Contact List, L-P
Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
- Do not install the Microsoft Text-to-Speech Engine or the Microsoft Speech
Recognition Engine during Setup.
Additional query words: multi multi-media media mm ee2k installs voice control hangs tts
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Keywords : kbhw kbsetup kbimu kbHardware
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000
Version : :
Issue type : kbprb
Solution Type : kbpending
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