Article: Q237508
Product(s): Microsoft Home Multimedia Titles
Version(s):
Operating System(s):
Keyword(s): kbenable kbui kbimu kbEnableHear
Last Modified: 25-JUN-2000
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The information in this article applies to:
- Microsoft Encarta Encyclopedia 2000
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SYMPTOMS
========
When you turn on Closed Captions in Microsoft Encarta Encyclopedia 2000 and then
attempt to play a sound or video clip, or start an InterActivity, you may
experience one or more of the following symptoms:
- The play button below the sound or video clip window is unavailable.
- You cannot drag the sound or video progress bar.
- If the sound is a spoken word recording, only the first sentence or sentence
fragment of what is spoken is visible.
- If you attempt to start an InterActivity, the InterActivity does not start.
CAUSE
=====
This behavior can occur if a sound card is not installed in your computer.
STATUS
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Microsoft has confirmed this to be a problem in Microsoft Encarta Encyclopedia
2000.
MORE INFORMATION
================
To determine if a sound card is installed in your computer:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System, and then click the Device Manager tab.
3. Click the PLUS SIGN (+) next to "Sound, video, and game controllers" to
expand the branch.
The manufacturer and model of the sound card installed in your computer are
displayed in the expanded branch.
NOTE: If a "Sound, video, and game controllers" branch is not listed in Device
Manager, a sound card is not installed in your computer.
Additional query words: multi multi-media media mm ee2k cc
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Keywords : kbenable kbui kbimu kbEnableHear
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000
Version : :
Issue type : kbbug
Solution Type : kbpending
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