Q237521: EWED: Can’t Start Reference Suite Program by Clicking Suite Link

Article: Q237521
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:; :
Operating System(s): 
Keyword(s): kberrmsg kbinterop kbimu
Last Modified: 27-OCT-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Encarta World English Dictionary 
- Microsoft Encarta World English Dictionary 2001 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you click a suite link in Microsoft Encarta World English Dictionary 2000,
you may experience either of the following symptoms:

- If you click a suite link to Microsoft Encarta Encyclopedia 2000, you may be
  prompted to insert the Microsoft Encarta Reference Suite 2000 DVD-ROM.

- If you click a suite link to Microsoft Encarta World Atlas 2000, you may
  receive the following error message:

  File Error: Encarta Interactive World Atlas is unable to continue running on
  your computer. Your network based installation is unavailable at this time.

  NOTE: You receive this error message even if you do not run Encarta World
  English Dictionary 2000 or Encarta World Atlas 2000 from a network server.

  When you click OK, you return to Encarta World English Dictionary 2000.

CAUSE
=====

This behavior can occur if all of the following conditions are true:

- You install Encarta Encyclopedia 2000, Encarta World Atlas 2000, and Encarta
  World English Dictionary 2000 from the Encarta Reference Suite 2000 DVD-ROM.

- You install Encarta Dictionary HD to your hard disk (you install the entire
  contents of Encarta World English Dictionary 2000 to your hard disk).

- The Encarta Reference Suite 2000 DVD-ROM is not inserted in your DVD-ROM
  drive.

RESOLUTION
==========

To resolve this issue, insert the Encarta Reference Suite 2000 DVD-ROM into your
DVD-ROM drive.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Encarta World English
Dictionary 2000.

Additional query words: multi multi-media media mm ewed hyperlink

======================================================================
Keywords          : kberrmsg kbinterop kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaWorldEngDict2001
Version           : WINDOWS:; :
Issue type        : kbbug
Solution Type     : kbpending

=============================================================================