Article: Q237588
Product(s): Microsoft Exchange
Version(s): winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3
Operating System(s):
Keyword(s): exc55 exc55sp1 exc55sp2 exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fixkbfixlist
Last Modified: 11-NOV-2000
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3
-------------------------------------------------------------------------------
SYMPTOMS
========
The Microsoft Exchange Connector for Lotus cc:Mail cycles through several
iterations of directory updates to the cc:Mail post office for similar users
from different Exchange Server sites. For example, the following are three
Exchange Server users with different capitalization's in their names:
Smith, Jimmy at Site 1
SMITH, Jimmy at Site 2
Smith, jimmy at Site 3
CAUSE
=====
Internally, the name comparison is case-sensitive in some places.
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:
Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.
MORE INFORMATION
================
Lotus cc:Mail is case-insensitive and allows only one user to be created in its
directory even if they belong to a different post office. The Exchange Connector
for cc:Mail does not adhere to this behavior completely and thus incorrectly
sends an update to the cc:Mail post office every directory synchronization
cycle.
Additional query words:
======================================================================
Keywords : exc55 exc55sp1 exc55sp2 exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fix kbfixlist
Component : CCMC
Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3
Version : winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3
Issue type : kbbug
Solution Type : kbfix
=============================================================================