Article: Q238052
Product(s): Microsoft Home Multimedia Titles
Version(s):
Operating System(s):
Keyword(s): kbenv kbinterop kbimu
Last Modified: 27-OCT-2000
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The information in this article applies to:
- Microsoft Encarta Encyclopedia 2000
- Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
- Microsoft Encarta Encyclopedia Standard 2001 for Windows
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SYMPTOMS
========
When you click Encarta Lesson Collection on the Features menu in Microsoft
Encarta Reference Suite 2000, Microsoft Internet Explorer starts and opens an
empty window.
CAUSE
=====
This behavior can occur if the following conditions are true:
- The original version of Microsoft Windows 95 (version 4.00.950) is installed
on your computer.
- Microsoft Internet Explorer version 3.02 or earlier is installed on your
computer.
RESOLUTION
==========
To resolve this issue, download and install the latest version of Internet
Explorer from the following Microsoft Web site:
http://www.microsoft.com/windows/ie/download/default.htm
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Encarta Encyclopedia
2000.
Additional query words: multi multi-media media mm ee2k win95x msie
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Keywords : kbenv kbinterop kbimu
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000
Version : :
Issue type : kbbug
Solution Type : kbpending
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