Article: Q238058
Product(s): Microsoft Home Multimedia Titles
Version(s):
Operating System(s):
Keyword(s): kbenv kberrmsg kbimu
Last Modified: 25-JUN-2000
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The information in this article applies to:
- Microsoft Encarta Encyclopedia 2000
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SYMPTOMS
========
If you click a Tour Stop, an item on the Tour Stops map, or move your pointing
device over any of the commands on the Tools menu when you run a Virtual Tour in
Microsoft Encarta Encyclopedia 2000, you may experience one or more of the
following symptoms:
- The program may stop responding (hang).
- You may receive the following error message:
Dr. Watson for Windows NT
An application error has occurred and an application error log is being
generated.
Enc2000.exe
Exception: access violation (0xc0000005),Address: 0x5f40dccf
CAUSE
=====
This behavior can occur if the following conditions are true:
- You run Encarta Encyclopedia 2000 on a Microsoft Windows NT 4.0-based
computer.
- You click the Restore button in the upper-right corner of the Encarta
Encyclopedia 2000 window before you start the Virtual Tour.
RESOLUTION
==========
To work around this issue, increase the size of the Encarta Encyclopedia 2000
window. To do this, drag any corner of the Encarta Encyclopedia 2000 window to
increase the size of the window to the size you want, or click the maximize
button in the upper-right corner of the window.
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Encarta Encyclopedia
2000.
Additional query words: multi multi-media media mm ee2k resize small winnt
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Keywords : kbenv kberrmsg kbimu
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000
Version : :
Issue type : kbbug
Solution Type : kbpending
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