Article: Q238914
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s):
Keyword(s): kberrmsg kbsetup kbimu
Last Modified: 06-AUG-2002
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The information in this article applies to:
- Microsoft Encarta Encyclopedia 99
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SYMPTOMS
========
When you install Microsoft Encarta Encyclopedia 99, you may receive the
following error message:
Enc99 caused an invalid page fault in module Regsvr32.exe.
CAUSE
=====
This behavior can occur if Encarta Setup does not register the following files:
- Atcomp.ocx
- Atcont.dll
- Atmap.ocx
RESOLUTION
==========
To resolve this issue, use the following methods in the order in which they are
presented.
Reinstall Macromedia Shockwave from the Encarta CD-ROM
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To do this:
1. Insert the Encarta Encyclopedia 99 Installation and Resources CD-ROM into
your CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key when you
insert the CD-ROM to prevent Encarta 99 Encyclopedia from starting
automatically.
2. Click Start, and then click Run.
3. In the Open box, type the following line, and then click OK
"<drive>:\Support\Shkwave\Sw61inst.exe" (without the quotation marks)
where <drive> is the drive letter of the CD-ROM or DVD-ROM drive.
If the issue continues to occur, proceed to the next method.
Download and Install the Latest Version of Macromedia Shockwave
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Download and install the latest version of Macromedia Shockwave from the
following Macromedia Web site:
http://www.macromedia.com/shockwave/download/
Additional query words: multi multi-media media mm enc99 installs gpf ipf
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Keywords : kberrmsg kbsetup kbimu
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1999
Version : WINDOWS:
Issue type : kbprb
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