Article: Q239617
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s):
Keyword(s): kbhw kbsetup kbimu kbHardware
Last Modified: 25-JUL-2001
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The information in this article applies to:
- Microsoft Encarta Interactive World Atlas 2000
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SYMPTOMS
========
When you install Microsoft Encarta World Atlas 2000, Setup may take a very long
time to finish.
CAUSE
=====
This behavior can occur if either of the following conditions is true:
- A real mode (16-bit) CD-ROM driver is installed on your computer.
- Your CD-ROM drive is operating in MS-DOS Compatibility mode.
RESOLUTION
==========
To resolve this issue, contact your hardware manufacturer to inquire about how
to obtain and install a protected mode (32-bit) CD-ROM driver for your CD-ROM
drive.
For information about how to contact your hardware manufacturer, click the
appropriate article number below to view the article in the Microsoft Knowledge
Base:
Q65416 Hardware and Software Third-Party Vendor Contact List, A-K
Q60781 Hardware and Software Third-Party Vendor Contact List, L-P
Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Encarta World Atlas
2000.
MORE INFORMATION
================
To determine if your CD-ROM drive is using a protected mode driver:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. Click the Performance tab, and then verify that the File System entry is
32-bit.
If the File System entry is "Some drives are using MS-DOS compatibility," your
CD-ROM drive may be using a real mode CD-ROM driver. If this is the case, you
may not be able to read certain files on the CD-ROM.
4. Click OK, and then close Control Panel.
Additional query words: multi multi-media media mm ewa2k installs slowly
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Keywords : kbhw kbsetup kbimu kbHardware
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaWorldAtlas2000
Version : WINDOWS:
Issue type : kbbug
Solution Type : kbpending
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