Article: Q239629
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s):
Keyword(s): kb3rdparty kbsetup kbimu
Last Modified: 25-JUN-2000
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Encarta Interactive World Atlas 2000
-------------------------------------------------------------------------------
SYMPTOMS
========
When you install Microsoft Encarta World Atlas 2000, the installation program
may quit unexpectedly immediately after you receive the following message:
Verification in progress. This could take a few minutes. Please wait.
CAUSE
=====
This behavior can occur if Mindspring Internet software is installed on your
computer.
Mindspring Internet software includes the Armon32.exe program that can interfere
with the Encarta World Atlas 2000 CD-ROM verification process.
RESOLUTION
==========
To resolve this issue, quit Armon32.exe before you install Encarta World Atlas
2000:
1. Press CTRL+ALT+DELETE.
2. In the Close Program dialog box, click Armon32, and then click End Task.
If you receive a message that the program is busy or not responding, click End
Task again.
3. Install Encarta World Atlas 2000.
MORE INFORMATION
================
The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.
Additional query words: multi multi-media media mm ewa2k mind spring crash
======================================================================
Keywords : kb3rdparty kbsetup kbimu
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaWorldAtlas2000
Version : WINDOWS:
Issue type : kbprb
Solution Type : kbpending
=============================================================================