Article: Q241095
Product(s): Microsoft Automap
Version(s): WINDOWS:1.0
Operating System(s):
Keyword(s): kberrmsg kbsetup kbimu
Last Modified: 14-SEP-2001
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft MapPoint 2000
-------------------------------------------------------------------------------
SYMPTOMS
========
When you attempt to install Microsoft MapPoint 2000, you may receive the
following error message:
Cannot establish DDE communication with the desktop
CAUSE
=====
This behavior can occur if either of the following conditions is true when you
attempt to install MapPoint 2000:
- Control Panel is open.
- Another program is running.
RESOLUTION
==========
To resolve this issue, close Control Panel, quit all running programs, and then
install MapPoint 2000. To do this:
1. Close Control Panel.
2. Press CTRL+ALT+DELETE to open the Close Program dialog box.
3. Quit all programs except Explorer and Systray (which are components of
Microsoft Windows). To quit a program, click the program, and then click End
Task.
4. Repeat steps 2-3 until you have quit all unnecessary programs that are
running on your computer.
5. Install MapPoint 2000.
Additional query words: multi multi-media media mm auto-map amap est2000 mp2000
======================================================================
Keywords : kberrmsg kbsetup kbimu
Technology : kbHomeProdSearch kbMapptSearch kbMapPoint2000
Version : WINDOWS:1.0
Issue type : kbprb
=============================================================================