Article: Q241864
Product(s): Microsoft Windows NT
Version(s): 4.0,5
Operating System(s):
Keyword(s): kbenv kbWinNT4sp6fix
Last Modified: 16-MAY-2002
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0, Terminal Server Edition
- Microsoft Windows NT Workstation version 4.0
- Microsoft Windows NT Server version 4.0
- Microsoft Windows NT Server, Enterprise Edition version 4.0
- Microsoft Internet Explorer version 5 for Windows NT 4.0
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SYMPTOMS
========
You may receive "general protection fault" (GP fault) error messages when you
visit a secure Web site using transport layer security (TLS) 1.0 security. Note
that Internet Explorer does not enable TLS 1.0 security by default.
CAUSE
=====
The TLS protocol causes the server to send a list of trusted client Certificate
Authorities (CAs) to the client. In this case, the size of the list is larger
than the software can handle.
RESOLUTION
==========
Windows NT Server or Workstation 4.0
------------------------------------
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the
individual software update. For information on obtaining the latest service
pack, please go to:
- http://www.microsoft.com/Windows/ServicePacks/
-or-
- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
Windows NT Server 4.0, Terminal Server Edition
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To resolve this problem, obtain the latest service pack for Windows NT Server
4.0, Terminal Server Edition. For additional information, please see the
following article in the Microsoft Knowledge Base:
Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT
Server 4.0, Terminal Server Edition.
This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and
Windows NT Server 4.0, Terminal Server Edition Service Pack 6.
MORE INFORMATION
================
To determine if TLS 1.0 is enabled, click Internet Options on the Tools menu in
Internet Explorer, and then click the Advanced tab.
Additional query words:
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Keywords : kbenv kbWinNT4sp6fix
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch kbIEsearch kbZNotKeyword2 kbIENT400Search kbIE500Search kbZNotKeyword3 kbIE500WinNT400
Version : :4.0,5
Issue type : kbbug
Solution Type : kbfix
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