Article: Q242079
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s):
Keyword(s):
Last Modified: 08-AUG-2001
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0
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SYMPTOMS
========
When you attempt to add a printer to your Microsoft Windows NT-based computer,
you may receive the following error message:
Operation could not be completed. The RPC server is unavailable.
CAUSE
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This issue can occur if the Spoolss.exe and Spoolss.dll files are missing from
the %SystemRoot%\System32 folder, or are damaged.
RESOLUTION
==========
To resolve this issue:
1. Copy the Spoolss.exe and Spoolss.dll files from another Windows NT 4.0-based
server or workstation to the %SystemRoot%\System32 folder on the affected
computer.
2. Apply or reapply the latest appropriate Windows NT service pack, and then
restart the computer.
3. Set the Remote Procedure Call (RPC) Service to start automatically:
a. Click Start, point to Settings, click Control Panel, and then double-click
Services.
b. On the Service list, click Remote Procedure Call (RPC) Service, and then
click Startup.
c. Under Startup Type, click Automatic, and then click OK.
4. Restart your computer.
Additional query words: remote procedure call
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Keywords :
Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version : winnt:4.0
Issue type : kbprb
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