Article: Q242176
Product(s): Internet Information Server
Version(s): 1.0,4.0
Operating System(s):
Keyword(s): kberrmsg kbWinNT4sp6fix
Last Modified: 10-JUL-2002
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The information in this article applies to:
- Microsoft Certificate Server version 1.0
- Microsoft Windows NT Server version 4.0
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SYMPTOMS
========
When you are installing a subordinate Certificate Authority (CA) certificate and
an intermediate or a root CA certificate is missing from the store, the
following error message may appear:
Certificate Server Hierarchy Configuration Error
A chain of certs didn't chain as they should in a certain application of
chaining.
A request file exists but no valid Certificate Authority certificate was
found. Please obtain a certificate, place it in the following file and re-run
Certificate Server Hierarchy Configuration Utility.
sub ca2
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
the individual software update. For information on obtaining the latest service
pack, please go to:
- http://www.microsoft.com/Windows/ServicePacks/
-or-
- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
STATUS
======
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT
Server 4.0, Terminal Server Edition. This problem was first corrected in Windows
NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition
Service Pack 6.
Additional query words:
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Keywords : kberrmsg kbWinNT4sp6fix
Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbCertServSearch kbZNotKeyword3 kbCertServ100
Version : :1.0,4.0
Issue type : kbprb
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