Article: Q243167
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s):
Keyword(s): kbWinNT400PreSP7Fix
Last Modified: 08-MAY-2002
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0
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SYMPTOMS
========
Tcmapp.exe does not properly handle situations in which a TAPI service provider
(TSP) removes line devices. For example, a phone is removed, the old line device
is removed, and a new one is added. In this case, Tcmapp.exe stops enumerating
devices, so all devices after added after this device are ignored.
RESOLUTION
==========
A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.
The English-language version of this fix should have the following file
attributes or later:
Date Time Size File name Platform
-------------------------------------------------------------
09/29/1999 07:53p 24,848 Tcmapp.exe i386
09/29/1999 07:53p 39,184 Tcmapp.exe Alpha
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.
Additional query words:
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Keywords : kbWinNT400PreSP7Fix
Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version : winnt:4.0
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
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