Article: Q245135
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s):
Keyword(s):
Last Modified: 10-AUG-2001
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0
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SYMPTOMS
========
When you are installing Microsoft Windows NT Server 4.0 on your computer, you
may receive the following error message during the text-based portion of the
setup process:
Setup cannot set required Windows NT configuration information. This
indicates an internal setup error. Please contact your group or system
administrator.
NOTE: This may occur after the Setup program has copied about 98 percent of the
files to your hard disk.
CAUSE
=====
This behavior can occur because of either a hardware defect or a virus.
RESOLUTION
==========
To resolve this behavior, run some hardware diagnostic programs:
1. Run the Chkdsk utility using the appropriate method:
- If Windows NT Server 4.0 is the only operating system installed on the
computer, run the Chkdsk utility from an MS-DOS startup disk.
- If the computer also has one or more different operating systems
installed, type the following command at a command prompt, and then press
ENTER:
chkdsk /f /r
NOTE: The /f option fixes any errors that the Chkdsk utility finds; the /r
option conducts a surface scan of the hard disk.
2. Use a third-party hardware diagnostic program to check for any malfunctions
with the hard disk.
3. Use a virus-scanning program to scan the hard disk for possible viruses.
4. If applicable and possible, restore Windows NT Server 4.0 from a backup
copy.
NOTE: If this behavior persists after you run the diagnostic programs and
allow the programs to repair what they can, you may need to replace the hard
disk.
Additional query words: chkdsk hardware
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Keywords :
Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version : winnt:4.0
Issue type : kbprb
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