Article: Q248148
Product(s): Microsoft Exchange
Version(s): WINDOWS:2000,97,98
Operating System(s):
Keyword(s):
Last Modified: 22-JUN-2001
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The information in this article applies to:
- Microsoft Outlook 2000
- Microsoft Outlook 97
- Microsoft Outlook 98
- Microsoft Exchange Server, version 5.5
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SYMPTOMS
========
When you compose a new message in Outlook, you may encounter the following error
message:
The signature "(name.sig)" could not be located. This signature may have been
removed.
CAUSE
=====
This error can occur for several reasons:
- You have manually deleted the signature file or it is located on a network
drive that is currently inaccessible.
- You have edited the signature file using Word or Excel and have not quit the
Office application.
- You have uninstalled Outlook 2000 and attempted to use Outlook 97 or 98
without rebooting and reinstalling the Outlook client.
WORKAROUND
==========
Workarounds for the possible causes are as follows:
- Recreate the deleted signature file, and then retry creating a new message,
or remap the network drive that is currently unavailable.
- Quit the Office application that is locking the file open, and then compose a
new message.
- Reboot the computer and reinstall the Outlook client. Outlook 2000, 98, and
97 use a different registry key location to specify where to store the
signature file, so you may want to copy the .sig file to another location for
later use.
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.
Additional query words:
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Keywords :
Technology : kbOutlookSearch kbOutlook2000Search kbOutlook97Search kbOutlook98Search kbZNotKeyword3
Version : WINDOWS:2000,97,98
Issue type : kbbug
Solution Type : kbpending
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