Article: Q250441
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s):
Keyword(s): exc55 kbExchange550preSP4fix kbExchange550sp4Fix
Last Modified: 06-AUG-2002
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The information in this article applies to:
- Microsoft Exchange Server, version 5.5
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SYMPTOMS
========
When a large number of files are copied to the Exchange Server Internet Mail
Service Pickup folder, a random message may be moved to the Archive folder and
the following event may be logged in the application event log of the Microsoft
Windows NT Event Viewer:
Event ID: 4164
Source: MSExchangeIMC
Category: Message Transfer
Description: the file <file_name> in the pickup directory could not be
parsed to get the originator and recipients due to the error 0x80004005. It
either contains no recipients, or it is not a valid 822 message. It is moved
to the archive directory.
CAUSE
=====
This issue can occur if the file does not have a size associated with it when it
is first copied to the folder. The Internet Mail Service picks the file up, but
the Internet Mail Service cannot process a file that has no size. Even though
the file grows to its correct size on disk, the Internet Mail Service does not
know that the file contains content.
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, click the following article number to view the
article in the Microsoft Knowledge Base:
Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
WORKAROUND
==========
To work around this issue, recopy the files from the Archive folder back to the
Pickup folder.
However, you must be sure that these files are formatted correctly.
STATUS
======
Microsoft has confirmed that this is a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.
Additional query words:
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Keywords : exc55 kbExchange550preSP4fix kbExchange550sp4Fix
Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version : winnt:5.5
Issue type : kbbug
Solution Type : kbfix
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