Article: Q250990
Product(s): Microsoft Home Games
Version(s):
Operating System(s):
Keyword(s): kberrmsg igz kbimu msgamekbfaq
Last Modified: 30-MAY-2002
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The information in this article applies to:
- Microsoft Zone.com
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SYMPTOMS
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When you attempt to join a retail game on the Zone, you may receive the
following error message:
Game failed to launch. Click OK to stay, or Cancel to return to the lobby.
In addition, when you attempt to host a retail game, other players may be unable
to connect to your game.
CAUSE
=====
This behavior can occur if any of the following conditions are true:
- You connect to the Internet through a proxy server or firewall.
- Your are experiencing high Internet latency.
RESOLUTION
==========
To resolve this issue, use the following methods in the order in which they are
presented.
Configure the Proxy Server or Firewall
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For additional information about how to configure a proxy server or firewall for
use with Zone.com, click the article number below to view the article in the
Microsoft Knowledge Base:
Q240429 DirectX: Ports Required to Play on a Network
If the issue continues to occur, proceed to the next method.
Reduce Your Internet Latency
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For additional information about how to reduce your Internet latency, click the
article number below to view the article in the Microsoft Knowledge Base:
Q232392 Zone: High Latency in Game Lobbies or When Playing Games
Additional query words: msgame igz msngz
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Keywords : kberrmsg igz kbimu msgame kbfaq
Technology : kbGamesSearch kbMSNSearch kbZone
Version : :
Issue type : kbprb
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