Article: Q251181
Product(s): Microsoft Exchange
Version(s): winnt:5.0,5.5
Operating System(s):
Keyword(s): kbenv
Last Modified: 12-MAR-2000
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The information in this article applies to:
- Microsoft Exchange Server, versions 5.0, 5.5
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SYMPTOMS
========
Exchange Server service pack upgrade may be unsuccessful and the following error
message may be displayed:
The command LODCTR DSACTRS.INI FAILED ERROR CODE <183>
The following error message may also be displayed:
Processing file <path>\server.ins at or near line 153.
An internal component has failed.
Id NO. C103798a
CAUSE
=====
This behavior occurs if the read-only attribute is set on the Perfc009.dat and
Perfh009.dat files or if the files are locked open by another process (in the
System32 folder).
During the upgrade process, these files are renamed to Perfc009.bak and
Perfh009.bak, and are then re-created. If the read-only attribute is set on the
files or if the files are locked open, this process cannot occur and the error
message is displayed.
RESOLUTION
==========
To resolve this issue, remove the read-only attribute or find the process that
is locking the files open (shut down all non-essential services).
Additional query words: fail fails failed
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Keywords : kbenv
Technology : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2
Version : winnt:5.0,5.5
Issue type : kbprb
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