Article: Q256894
Product(s): Microsoft Systems Management Server
Version(s): 2.0
Operating System(s):
Keyword(s): kbsms200 kbsms200bug kbsms200fix
Last Modified: 16-MAR-2001
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The information in this article applies to:
- Microsoft Systems Management Server version 2.0
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SYMPTOMS
========
Systems Management Server (SMS) clients that are running Microsoft Windows 95
may stop responding (hang) randomly at startup. When this occurs, both
Explorer.exe and Microsoft Office Toolbar are displayed as "Not responding" in
the Close Program dialog box; you must reboot the client computer to continue.
CAUSE
=====
This behavior can occur if two Clisvc95.exe threads are running at the same
time. The first thread owns an object that the second thread needs. Because one
thread is not responding to a system broadcast message, the rest of the system
hangs pending the message delivery. Both threads are attempting to load a
dynamic-link library (DLL); because they currently own each other's lock, the
process deadlocks.
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Systems Management
Server version 2.0. For additional information, please see the following article
in the Microsoft Knowledge Base:
Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack
STATUS
======
Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0. This problem was first corrected in Systems Management Server
version 2.0 Service Pack 2. For additional information regarding this fix please
the following article:
Q244034 SMS: Windows 95/98 Clients Hang Opening E-mail Attachments or
Associated Files
Additional query words: prodsms
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Keywords : kbsms200 kbsms200bug kbsms200fix
Technology : kbSMSSearch kbSMS200
Version : :2.0
Issue type : kbprb
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