Article: Q256900
Product(s): Word 97 for Windows
Version(s): Service Release 1 (SR-1),Service Release 2
Operating System(s):
Keyword(s):
Last Modified: 08-MAY-2002
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The information in this article applies to:
- Microsoft Word 97 for Windows, versions Service Release 1 (SR-1), Service Release 2
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NOTE: The information in this article applies to the German version of Microsoft Word 97.
SYMPTOMS
========
When you check spelling in a German document with a long name, you receive an
error message similar to the following:
An application error has occurred and an error log is being generated.
WINWORD.EXE
Exception: Access violation(0xc000005),Address 0x30808d3a
CAUSE
=====
This problem occurs when all of the following conditions are true:
- A significant amount of text, including several page breaks, was added to the
document immediately before the spelling checker was turned on.
- The document is in layout view.
- The document name (excluding path and extension) is at least 55 characters in
length.
RESOLUTION
==========
A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.
The German version of this fix should have the following file attributes or
later:
Date Time Version Size File name Platform
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06/02/2000 01:07 4.71.1015.0 3,197,152 Wqfe2005.EXE x86
After the hotfix is installed, the following files will have the listed
attributes or later:
Date Time Version Size File name Platform
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06/01/2000 12:00AM 8.0.0.7731 5,331,728 WinWord.exe x86
06/01/2000 11:27AM 8.0.0.7731 1,716,528 Wwintl32.dll x86
WORKAROUND
==========
To work around this problem, use one of the following methods.
Method 1
--------
Use a document name with fewer than 55 characters.
Method 2
--------
Edit the document in normal view, or switch to normal view before you start the
spelling checker.
STATUS
======
Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.
MORE INFORMATION
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Steps to Reproduce Problem
--------------------------
1. In German Word 97, open a new blank document. Save it by using a name that is
at least 55 characters long, excluding path and file extension. For example,
name it "The name of this file is more than fifty-five characters in length."
(without the quotation marks)
2. Switch to Seiten-Layout (page layout) view.
3. Type "=rand(100)" (without the quotation marks) and then press ENTER. This
generates about six pages of text.
4. Go to the beginning of the document, and type some German text with several
spelling errors. For example, create random text by typing rapidly.
5. Press F7 to start the spelling checker.
6. In the spelling checker dialog box, click Ignorieren (Ignore) several times.
Then click Schliessen (Close).
-or-
Click Abbrechen (Cancel) in the spelling checker dialog box.
Result: You receive the error message described in the "Symptoms" section of
this article.
Additional query words: word97 wd97 german spelling crash AV
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Keywords :
Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 kbWord97SR1
Version : :Service Release 1 (SR-1),Service Release 2
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
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