Article: Q260531
Product(s): Microsoft Mail For PC Networks
Version(s): 3.2,3.5
Operating System(s):
Keyword(s):
Last Modified: 11-JUN-2002
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Mail for PC Networks, version 3.5
- Microsoft Mail Remote for Windows, version 3.2
- the operating system: Microsoft Windows 98
-------------------------------------------------------------------------------
SYMPTOMS
========
You may receive the following error message when you attempt to open Microsoft
Excel, Microsoft PowerPoint, or Microsoft Word e-mail attachments:
MSMAIL caused a general protection fault in module VFORMS.DLL at
000c:00000d49.
This issue occurs when you install Microsoft Office 2000 on a computer running
Microsoft Windows 98 and the Microsoft Mail for Windows client version 3.5 or
the Microsoft Mail Remote for Windows client version 3.2.
NOTE: In order to restore the workstation to its original state prior to the
fault, it may be necessary to shut down and restart the computer.
WORKAROUND
==========
To work around this issue, upgrade to Microsoft Outlook 2000.
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Mail for PC Networks
version 3.5.
Additional query words: winmail async modem 16 bit 16-bit pm presentation manager
======================================================================
Keywords :
Technology : kbOSWin98 kbOSWinSearch kbMailSearch kbZNotKeyword3 kbMailPCN350 kbMailRemote320
Version : :3.2,3.5
Issue type : kbprb
=============================================================================