Article: Q261308
Product(s): Microsoft Windows NT
Version(s): winnt:4.0 SP4,4.0 SP5,4.0 SP6,4.0 SP6a
Operating System(s):
Keyword(s): kbWinNT400PreSP7Fix
Last Modified: 08-MAY-2002
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The information in this article applies to:
- Microsoft Windows NT Workstation versions 4.0 SP4, 4.0 SP5, 4.0 SP6, 4.0 SP6a, on platform(s):
- the hardware: DEC Alpha
- Microsoft Windows NT Server versions 4.0 SP4, 4.0 SP5, 4.0 SP6, 4.0 SP6a, on platform(s):
- the hardware: DEC Alpha
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SYMPTOMS
========
NOTE: This problem is specific to Japanese Windows NT 4.0 for the Alpha
platform.
When you attempt to print a document that uses a font that is not installed on
the computer, the computer may display a "Stop 3B in Rasdd.dll" error message
and then stop responding (hang).
RESOLUTION
==========
A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Windows NT 4.0 service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.
The Japanese version of this fix should have the following file attributes or
later:
Date Time Size File name Platform
----------------------------------------------
05/01/00 02:43p 505,168 Rasdd.dll Alpha
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.
Additional query words:
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Keywords : kbWinNT400PreSP7Fix
Technology : kbWinNTsearch kbWinNTWsearch
Version : winnt:4.0 SP4,4.0 SP5,4.0 SP6,4.0 SP6a
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
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