Article: Q263691
Product(s): Microsoft Windows NT
Version(s): winnt:4.0 SP5,4.0 SP6
Operating System(s):
Keyword(s): kbenv
Last Modified: 08-MAY-2002
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The information in this article applies to:
- Microsoft Windows NT Server versions 4.0 SP5, 4.0 SP6, Terminal Server Edition
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SYMPTOMS
========
Drivers may not be copied from the trusted drivers path. Instead, you may be
prompted to insert a CD-ROM.
CAUSE
=====
This problem can occur if the following registry key is set to
%SystemRoot%\system32\spool\drivers\w32%PROCESSOR_ARCHITECTURE%:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Providers\LanMan
Print Services\Servers\TrustedDriverPath
Because of this, the variables are not resolved, and the drivers are not copied
from the TrustedDriverPath.
RESOLUTION
==========
A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Windows NT 4.0 service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.
The English version of this fix should have the following file attributes or
later:
Date Time Size File name Platform
-------------------------------------------------------------
05/31/2000 06:02p 164,112 Win32spl.dll Alpha
05/31/2000 06:17p 80,144 Win32spl.dll Intel
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT 4.0.
Additional query words:
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Keywords : kbenv
Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400sp5 kbNTTermServ400sp6 kbNTTermServSearch
Version : winnt:4.0 SP5,4.0 SP6
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
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