Article: Q268014
Product(s): Microsoft Systems Management Server
Version(s): 2.0 SP2
Operating System(s):
Keyword(s): kb3rdparty kbDriver kbsms200 kbsms200bug
Last Modified: 04-NOV-2000
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The information in this article applies to:
- Microsoft Systems Management Server version 2.0 SP2
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SYMPTOMS
========
When you upgrade a client computer to System Management Server (SMS) 2.0 Service
Pack 2 (SP2) on a computer running Windows NT 4.0 and using NeoMagic video
drivers, you may receive an error message on a blue screen.
CAUSE
=====
This problem can occur if video acceleration is enabled on the computer.
WORKAROUND
==========
To work around this problem:
1. Remove NeoMagic from the list of accelerated drivers
-or-
2. Start the laptop computer in VGA mode, and then reinstall the service pack.
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.
MORE INFORMATION
================
This problem has also been reported on computers that have the same
configuration mentioned in the "Symptoms" section when Microsoft NetMeeting is
installed. For additional information about this problem, click the article
number below to view the article in the Microsoft Knowledge Base:
Q264627 SMS: Video Acceleration and NetMeeting Cause Error Message
Additional query words: prodsms
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Keywords : kb3rdparty kbDriver kbsms200 kbsms200bug
Technology : kbSMSSearch kbSMS200SP2
Version : :2.0 SP2
Issue type : kbbug
Solution Type : kbpending
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