Article: Q268370
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s):
Keyword(s): kb3rdparty kberrmsg
Last Modified: 08-AUG-2001
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0
- Microsoft Windows NT Workstation version 4.0
- Microsoft Windows NT Server, Enterprise Edition version 4.0
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SYMPTOMS
========
After you install Norton AntiVirus on Windows NT 4.0, you may receive a "Stop
0xA" error message on a blue screen. The error message may be similar to:
STOP: 0x00000023 (0x00110335, 0x00000001, 0x00000000, 0x00000000)
FAT_FILE_SYSTEM
CAUSE
=====
The Norton Symevent.sys driver requests an input/output (I/O) request packet
(IRP) to set file information in the FAT partition. In that (I/O) request, the
file object is invalid, causing Fastfat to stop Windows NT.
RESOLUTION
==========
To resolve this issue, contact Symantec to obtain the latest update for the
Symevent.sys driver.
MORE INFORMATION
================
The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.
Additional query words: trap dump
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Keywords : kb3rdparty kberrmsg
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400
Version : winnt:4.0
Issue type : kbprb
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