Article: Q271271
Product(s): Microsoft Home Multimedia Titles
Version(s): 1.0
Operating System(s):
Keyword(s): kbdisplay kberrmsg kbimu
Last Modified: 11-MAY-2001
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Reader for the Pocket PC, version 1.0
-------------------------------------------------------------------------------
SYMPTOMS
========
When you open an eBook that you purchased online in Microsoft Reader for the
Pocket PC, you may experience either of the following symptoms:
- You can view the title page, but all other pages are blank.
- You receive an invalid format error message when you attempt to read beyond
the first page.
You may also see an error message similar to the following:
The following error occured. 0x80004005 (-2147467259) OKAY - fatal error
occured.
CAUSE
=====
This issue occurs because Microsoft Reader for the Pocket PC does not support
the latest security technology for eBooks. The latest security innovations
prevent eBook piracy, and require server-based activation.
At this time, only Microsoft Reader version 1.5 for desktop and laptop computers
supports the latest security technology for eBooks.
RESOLUTION
==========
To resolve this issue, obtain a software update for Microsoft Reader for the
Pocket PC when a software update becomes available from Microsoft.
For information about software that is available for the Pocket PC, visit the
following Microsoft Web site:
http://www.microsoft.com/pocketpc
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Reader for the Pocket
PC, version 1.0.
MORE INFORMATION
================
For additional information about how to resolve this issue when you attempt to
open a purchased eBook on a desktop computer, click the article number below to
view the article in the Microsoft Knowledge Base:
Q271300 Microsoft Reader Error Message: Unhandled Exception 0xC0000005: AV
Additional query words: 1.00 reader msreader e-books pocketpc 024 secure
======================================================================
Keywords : kbdisplay kberrmsg kbimu
Technology : kbOSWinCE kbReaderSearch kbPocketSearch kbPocketReader100
Version : :1.0
Issue type : kbprb
=============================================================================