Article: Q272037
Product(s): Microsoft Home Multimedia Titles
Version(s):
Operating System(s):
Keyword(s): kberrmsg kbimu
Last Modified: 07-JAN-2001
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The information in this article applies to:
- Microsoft Encarta Encyclopedia Standard 2001 for Windows
- Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
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SYMPTOMS
========
When you click Register Online Now to attempt to register Microsoft Encarta
after you install the program, you may receive the following error message:
ENC2001 caused an invalid page fault in module ENC2001.EXE.
CAUSE
=====
This behavior can occur if both of the following conditions are true:
- You click Register Online Now the first time that you start Encarta after you
install it.
- The Encarta CD-ROM is not inserted in the CD-ROM drive.
RESOLUTION
==========
To resolve this issue, insert the Encarta CD-ROM into the CD-ROM drive, and then
follow the instructions on the screen to complete Online Registration.
Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.
Additional query words: multi multi-media media mm encarta2001
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Keywords : kberrmsg kbimu
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch
Version : :
Issue type : kbprb
Solution Type : kbpending
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