Article: Q272186
Product(s): Microsoft Automap
Version(s): 1.0
Operating System(s):
Keyword(s): kbenv kberrmsg kbimu
Last Modified: 11-JUN-2002
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The information in this article applies to:
- Microsoft MapPoint 2002
- Microsoft MapPoint 2001
- Microsoft Streets & Trips 2002, version 1.0
- Microsoft Streets and Trips 2001
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SYMPTOMS
========
When you start one of the Microsoft programs listed at the beginning of this
article, you may receive the following error message:
This application is unable to continue because of problems accessing the
network.
CAUSE
=====
This behavior can occur if either of the following conditions is true:
- The CD-ROM or DVD-ROM drive letter has changed since you installed the
program.
- The network location from which you installed the program is either
unavailable or has been changed.
RESOLUTION
==========
To work around this issue, uninstall and reinstall the program:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. Click Microsoft Streets and Trips 2001 or Microsoft MapPoint 2001, and then
click Add/Remove.
4. Follow the instructions on the screen to uninstall the program. When you are
prompted to restart the computer, click No.
5. Insert the Microsoft Streets and Trips Setup CD-ROM or the MapPoint Setup
CD-ROM into the CD-ROM or DVD-ROM drive, and then follow the instructions on
the screen to install the program.
NOTE: Microsoft recommends that you use the Full installation option if you use a
removable drive that causes the CD-ROM drive letter to change every time the
removable drive is attached or removed from the computer.
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.
Additional query words: mp2001 st2001 map point amap auto-map data path different letters
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Keywords : kbenv kberrmsg kbimu
Technology : kbHomeProdSearch _IKkbbogus kbExpediaSearch kbMapptSearch kbMapPoint2001 kbExpediaStreets2001 kbExpediaStreets2002 kbMapPoint2002
Version : :1.0
Issue type : kbprb
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