Article: Q273488
Product(s): Microsoft Home Multimedia Titles
Version(s): 1.0,1.5
Operating System(s):
Keyword(s): kberrmsg kbsetup kbimu
Last Modified: 22-JAN-2002
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The information in this article applies to:
- Microsoft Reader, version 1.5
- Microsoft Reader for the Pocket PC, version 1.0
- Microsoft Reader version 2.0
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SYMPTOMS
========
When you start one of the programs listed at the beginning of this article, you
may receive the following error message even after you use the Reader Repair
feature:
You are attempting to connect to an invalid Activation site. Please run
Microsoft Reader setup again to correct this problem. You can download a new
copy of the Microsoft Reader from http://www.microsoft.com/reader/.
CAUSE
=====
This behavior can occur if there is a problem with the Bookstore registry
entries.
The Reader Repair feature that is included with Microsoft Reader does not restore
the default Bookstore registry entries.
RESOLUTION
==========
To resolve this issue do one of the following methods:
Uninstall and Reinstall Microsoft Reader
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. Click Microsoft Reader in the list of currently installed programs, and then
click Add/Remove.
4. Follow the instructions on the screen to uninstall Microsoft Reader.
5. Reinstall Microsoft Reader from the following Microsoft Web site:
http://www.microsoft.com/reader
Upgrade to Microsoft Reader 2.0
To upgrade to Microsoft Reader 2.0, download the latest version from the
following website:
http://www.microsoft.com/reader
If you can not upgrade Microsoft Reader on your handheld device, contact your
hardware manufacturer for support.
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.
MORE INFORMATION
================
For additional information about how to activate Microsoft Reader, click the
article number below to view the article in the Microsoft Knowledge Base:
Q271289 Microsoft Reader Error Message: Activation Error
Additional query words: 1.00 1.50 msreader option
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Keywords : kberrmsg kbsetup kbimu
Technology : kbOSWinCE kbReaderSearch kbPocketSearch kbReader150 kbPocketReader100 kbReader200
Version : :1.0,1.5
Issue type : kbprb
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