Article: Q275653
Product(s): Microsoft Exchange
Version(s): 5.5 SP3
Operating System(s):
Keyword(s): exc55sp3 kbExchange550preSP5fix kbExchange550sp4Fix
Last Modified: 08-MAY-2002
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The information in this article applies to:
- Microsoft Exchange Server, version 5.5 SP3
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SYMPTOMS
========
The Exchange Server version 5.5 Service Pack 3 message transfer agent (MTA) may
stop unexpectedly with a call stack that is similar to the following when the
MTA attempts to gain access to a particular object in the MTA database:
FramePtr RetAddr Param1 Param2 Param3 Function Name
068afb30 004f56d3 08293ae0 00000003 034b8a5a EMSMTA!snpuputn+0x4e
068aff28 004ea2f9 00554b13 00694aa8 034e8508 EMSMTA!otpmrfo+0x923
068aff48 004ea186 00554b13 0884cf90 000041e8 EMSMTA!otpmmai2+0x129
068aff8c 00554b98 000041e8 034e4305 00000013 EMSMTA!otpmmain+0x3c6
068affb8 77f04ee8 00000013 000041e8 034e4305 EMSMTA!sbpiwbep+0x58
068affec 00000000 00000000 00000000 00000000 KERNEL32!BaseThreadStart+0x51
The MTA may log several events that are similar to the following before the MTA
stops unexpectedly:
Event ID: 2182
An MTA database server error was encountered while copying an object. Called
from MTA. Procedure 124. Database error code: ODXFATAL - Internal or
Application Error. Object at fault: 060008AC. [DB Server DISP:FANOUT 19 269]
(14)
Event ID: 9405
An unexpected error has occurred which may cause the MTA to terminate. Error:
Access violation (0xc0000005) at Address 0x436fde reading from 0x31206. [BASE
DISP:FANOUT 19] (16)
Event ID: 9405
An unexpected error has occurred which may cause the MTA to terminate. Error:
Releasing unowned write lock 5589790. [BASE DISP:ROUTER 30] (16)
In this particular case, the MTA stops while it attempts to gain access to object
060008AC or db0008ac.dat, which the MTA referenced in the event ID 2182 error
message.
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:
Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
WORKAROUND
==========
To work around this problem, run MTACheck several times. This may enable the MTA
to restart.
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5 Service Pack 3. This problem was first corrected in Exchange Server
5.5 Service Pack 4.
Additional query words: xmrp terminates stop responding
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Keywords : exc55sp3 kbExchange550preSP5fix kbExchange550sp4Fix
Technology : kbExchangeSearch kbZNotKeyword2 kbExchange550SP3
Version : :5.5 SP3
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
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