Article: Q279449
Product(s): The Microsoft Network
Version(s): 1.0,2.0
Operating System(s):
Keyword(s):
Last Modified: 12-NOV-2001
-------------------------------------------------------------------------------
The information in this article applies to:
- MSN Companion, versions 1.0, 2.0
-------------------------------------------------------------------------------
SYMPTOMS
========
Compaq IA-2 devices only.
- The unit displays a completely blank screen despite the fact that it is
powered up and unplugging the device and rebooting does not fix the problem.
- This problem happens 100% of the time.
- Despite the blank screen, you can still hear the various connection sounds
that the device makes.
- The power indicator light is on. (The indicator lights are on the top center
of the device in a group of three. The power indicator light is the one on
the left.)
CAUSE
=====
There is a problem with the hardware.
RESOLUTION
==========
If you receive support requests from customers who wish to return MSN Companion
Internet devices, direct them to contact Compaq. Do not refer these customers
back to Radio Shack.
REFERENCES
==========
See also:
Q279540 - MSN Companion Compaq IA-2 err msg "Missing operating system"
Q279536 - MSN Companion Compaq IA-2 err msg "no boot device present, system
halting"
Additional query words: kbimu, Compaq IA-2
======================================================================
Keywords :
Technology : _IKkbbogus kbMSNSearch kbMSNCompanion
Version : :1.0,2.0
Issue type : kbprb
=============================================================================