Article: Q279456
Product(s): The Microsoft Network
Version(s): 1.0
Operating System(s):
Keyword(s):
Last Modified: 12-NOV-2001
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The information in this article applies to:
- MSN Companion, version 1.0
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SYMPTOMS
========
When new e-mail arrives, the e-mail indicator light does not turn on.
CAUSE
=====
There are two ways that the MSN Companion notifies you of new e-mail: the pop-up
notification at the bottom of the screen, and the e-mail light.
Neither of these will trigger if you are currently looking at your e-mail screen.
In order for these to come on, you must be looking at the Start page, other MSN
Companion pages, or other Web pages.
RESOLUTION
==========
1. Make certain that new e-mail arrived when you are not looking at the e-mail
page.
2. Confirm that this is not a software problem:
a. Compose a quick e-mail to yourself.
b. Right after you send the e-mail, go right to the Start page before it
arrives.
c. Wait on the Start page until the e-mail arrives.
d. When the e-mail arrives, a notification message will pop up near the
bottom of the screen. If this notification pop-up appears, then you know
that the software notifications are working, and this is not a software
problem.
3. If the notification pop-up appeared but the e-mail light under the screen
never lit up, then it's a hardware failure. Contact the manufacturer or the
retail store for a replacement.
Additional query words: kbimu
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Keywords :
Technology : _IKkbbogus kbMSNSearch kbMSNCompanion
Version : :1.0
Issue type : kbprb
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