Article: Q281502
Product(s): The Microsoft Network
Version(s): 1.0,2.0
Operating System(s):
Keyword(s):
Last Modified: 12-NOV-2001
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The information in this article applies to:
- MSN Companion, versions 1.0, 2.0
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SYMPTOMS
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- During Start up, the system passes by the "COMPAQ" logo and halts at the MSN
Starting screen or at a white screen. Unplugging and plugging the device back
in does not clear the problem. The customer can reproduce this issue 100
percent of the time.
CAUSE
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- The device is permanently damaged and must be returned.
RESOLUTION
==========
- Instruct the customer to return the device to the point of purchase and
exchange it for a new device.
MORE INFORMATION
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Additional query words: kbimu
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Keywords :
Technology : _IKkbbogus kbMSNSearch kbMSNCompanion
Version : :1.0,2.0
Issue type : kbprb
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